Help with Buying an item from PlayFx
I don't live in the UK. Can I still sell you my goods online?
Where will my payment go?
What do you buy?
What about my data saved on my item?
Your personal data will be deleted from your laptops, pc's, consoles, memory cards, hdd's, sister's diary if you send them to us in line with our strict testing policies and procedures.
What if I cannot decide which grade my item is?
All items are tested upon arrival by our in house testing team. Some items will arrive with incorrect grades and need to be changed. We understand that as a customer grading your items can be tricky, if the grades of any of your items are changed for any reason you will receive an email from our testing team notifying you of the change and further instructions to proceed with your order. Please be aware that you will be contacted via the email address that you provided in your online selling account.
What condition should my Games, DVD's, BluRay's and other software be in?
Some of these items can be worth different values depending on condition, it is important to pay close attention to our product descriptions to yield the most value from your items when selling to us and to avoid delays with your order.
Some items will have an (S) at the end of the description on our website, this represents the requirement for the item to remain "sealed". These items may sometimes still be available to sell if they have been used at a lower price. Please be aware that any items sent to us that are unsealed with the (S) on the description will be changed to their unsealed counterparts, items that can only be bought as sealed and are sent unsealed will be disposed of or returned based on your original order requirements.
Can I track the status of my Buy or Sell orders online?